Privacy Policy

This page is a summary while our full privacy policy is being finalized. For questions, contact Afi Labs.

What we store

Account details of your team, your drivers’ names and phone numbers, your orders and customers’ delivery details, and the delivery records your drivers create (status, time, location and proof of delivery).

How it is kept

Each company’s data is kept in its own database. Proof-of-delivery files are stored in secure cloud storage. Driver links and customer tracking pages use long random links that can’t be guessed.

Who we share it with

Only the services needed to run Afi Planner, such as maps and geocoding, email delivery, and the messaging providers you connect yourself. We do not sell personal data.

When your company turns on the AI assistant, the questions your team asks it and the data needed to answer them are sent to a third-party AI service that runs the assistant for us. The assistant only sees what the person asking may see, and it stays off until your company turns it on.

Messages you write in the chat on our sign-in and sign-up pages are also answered by a third-party AI service. We keep your email or phone number from that chat only if you agree to it there.

The Afi Driver app

Drivers use the Afi Driver app for Android and iPhone. Your company creates your sign-in, and the app sends the work you do on a route to your company in Afi Planner.

Location, also in the background: from when you start your day until your route is done, the app shares your precise location, also while the app is closed or the screen is off. Your dispatcher sees it on the live map, and your customers may see where you are on their delivery tracking page. Android shows a notification the whole time. Outside your route the app does not track your location.

Photos, signatures and voice messages: only when you take them, as proof of delivery or in the chat with your dispatcher. The app uses the camera and microphone only then.

The app also sends your name and username, chat messages, delivery notes, a token for push notifications, the phone model and app version, and crash reports without email addresses, phone numbers, addresses or coordinates.

How long we keep it

Detailed GPS points are kept for 7 days after the route’s day, a simplified track of each route for 90 days, and a summary of each route (distance and driving time) with the company’s other records. Delivery records and proof of delivery are kept while your company uses Afi Planner.

To see or delete your data, ask your company, which controls its records, or contact Afi Labs.

Delete your Afi Driver data

Drivers do not create accounts in Afi Driver: your company creates your sign-in. To have your data deleted:

1. Ask your company (your dispatcher or manager) to remove you as a driver in Afi Planner. This deletes your sign-in and your route links at once, and the app is signed out on your phones.
2. If you can’t reach your company, or want more deleted, write to Afi Labs, naming “Afi Driver”, your company and your username. We check the request with your company and reply.

What is deleted: your sign-in, route links and push notification token when you are removed. Detailed GPS points are deleted 7 days after each route’s day and route tracks after 90 days, whether you ask or not.

What is kept: the delivery records of the work you did (stop status, time, proof-of-delivery photos and signatures) and your name on them stay with your company’s records, because your company needs them for its customers. Ask your company about them.